mamamusings

elizabeth lane lawley's thoughts on technology, academia, family, and tangential topics

Tuesday, 11 October 2005

search c[h]amps: striking a balance

I’m in the midst of another Search Champ meeting at Microsoft, and this one has taken a very different form from the first two. They listened to our feedback from the earlier meetings, in which we complained about (a) the fact that we were too diverse a group covering too many topics in too short a time, and (b) the highly structured, powerpoint driven, classroom style format.

This time we’ve got a small (nine people) group of blog-focused “champs,” and a very unstructured day in a couch-filled room with a few key discussion topics. Seem like a winning formula.

But…

It turns out that if you put a bunch of opinionated geeks in a room, they spend a lot of time talking over each other. And there’s definitely a gender divide in this behavior. (Also a newcomer versus returnee divide—the people who haven’t attended a search champ event before appear significantly less willing to shout to be heard.)

There’s clearly a balance that needs to be struck, and it’s one that I’m well familiar with from classroom settings. One-to-many, top-down, bullet-point-driven meetings are stultifying; free-for-all discussions end up marginalizing those unwilling to jump into the fray, and a lot of valuable things don’t get said. (Plus I’ve got a killer headache from people who seem to share my 11-year-old’s sense of what the appropriate decibel level for a small room is.)

All in all, I prefer the freewheeling to the overly structured, in large part because I’m one of those people willing to jump in, speak loudly, and demand attention when I feel I’ve got something important to say. But neither extreme is ideal, and my hope is that MSN will keep learning from these meetings, and find a happier medium for future meetings.

Posted at 3:51 PM in: search
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Comments
Comment from Maryam on October 11, 2005 11:22 PM (Permalink to Comment)

whack Robert over the head if he is talking over you :P


Comment from Liz Lawley on October 12, 2005 11:07 AM (Permalink to Comment)

Heh. It wasn't always Robert, and I'm fine with talking over him (or whacking him on the head). The thing is, that doesn't work for people who are new to a social context, or who are naturally soft-spoken...


Comment from Kevin Marks on October 15, 2005 2:36 AM (Permalink to Comment)

Did you not have a backchannel (projected or otherwise). The inherent parallelism undercuts the tyranny of the loud.


Comment from Liz on October 15, 2005 6:38 PM (Permalink to Comment)

Kevin, I agree completely. But no, there was no backchannel because there was no Internet access for non-MSFT employees. (Getting that set up within the corporate intranet is a PITA that apparently wasn't considered a priority in this meeting; I'm going to strongly suggest that they reconsider that, and provide a backchannel that both MSFT and "champs" can use.

Not only does that undercut the tyranny, it provides a tangible record of the conversationt that's hard to replicate in "live" conversations.


Comment from Brandon Paddock on October 16, 2005 11:37 PM (Permalink to Comment)

Interesting. I wish I known that some Search Champs were in town (Brady, if you read this, I'm talking to you!)

Anyway, I'm glad to see they're trying some different approaches. I hope good things come of it :)


Comment from Liz on October 17, 2005 11:02 PM (Permalink to Comment)

Brandon, don't blame Brady--he's in Peru. :) Blame Eytan. Or Sean. Or me! I should have thought to ping you...


Comment from Brandon Paddock on October 21, 2005 9:20 AM (Permalink to Comment)

No problem, I'm pretty busy these days anyway :)

I am trying to get our team to do one of these mini-Search Champs events to get some feedback on our next project.


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