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<title><![CDATA[mamamusings]]></title>
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<description><![CDATA[elizabeth lane lawley's thoughts on technology, academia, family, and tangential topics]]></description>
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<title><![CDATA[twitter-amplified customer service]]></title>
<description><![CDATA[<p>I&#8217;m in Seattle this week for a Microsoft search event, and they&#8217;ve got us staying at the Westin Bellevue. The hotel is really lovely&#8212;in addition to the standard &#8220;heavenly bed&#8221; and &#8220;heavenly shower&#8221; that you have at all Westins, and the tasteful decor, the service and food have been excellent. This morning I noticed that the hotel had used twitter to respond to some other event attendees who&#8217;d remarked on the venue, so I posted a comment of my own using the new &#8220;public&#8221; twitter account that I set up for the conference (and to use for &#8220;professional&#8221; purposes so...</p>]]></description>
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